No problem! Simply contact us here with your order number and state that you wish to cancel. We only have the chance to cancel orders within 6 hour after the order is placed. If you wish to cancel your order after those 6 hours, our return process will start. It would be helpful if you include 'CANCEL ORDER' as the email subject line so that your email is noticed almost immediately by our friendly support team.
Don't worry. Items are often shipped individually depending on availability so that you receive your order as soon as possible. Therefore it is normal that you receive your item separately.
You can track your items through the order and shipping confirmation emails, or on the tracking page to look at the latest status of your items.
Please contact us here as soon as possible with your order number and tell us the shipping address you wish to use. It would be helpful if you include 'CHANGE ORDER INFORMATION' in the email subject line so that your email is noticed almost immediately by our friendly support team. Your shipping address can be changed by our processing team at any stage prior to your order being dispatched.
If you want to track where your order is, you can use our simple tracking form on our Track Order page. Please note that it may take up to 3-5 business days after receiving your tracking number before it starts to display information.
We always try to give accurate delivery times for products during checkout at the delivery options. If these do not display. or you would like to know delivery times, please visit our Shipping Policy page to see our estimated shipping times.
All customers are sent a dispatch confirmation notification to the email or phone provided by the customer at the time of purchase, once their order has been processed and once their order has been dispatched. Sometimes this email can end up in your junk or spam folder depending on your filters.
All customers are sent an order confirmation at the time they place their order and once again a shipping confirmation notification when their order has been shipped.
We aim to make our return policy and process as simple as possible. You can find more information on it here.
In short, if you are not happy with your product, you can return it within 30 days while possible with our return policy. Returns will be processed only if:
• it is determined that the product was not damaged while in your possession;
• the product is not different from what was shipped to you;
• the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
Because we use with third party payment providers, it takes around 1-10 business days for your refund to be processed. Most payments arrive on the original payment method within 3 business days, but it can take up to 10 business days for your payment to appear back on your balance again.
We currently accept Credit Card (Visa, American Express, Mastercard, and Maestro) for all our visitors. Depending on your country, we try to offer local payment methods where possible. You can see the available payment methods for your shipping country during checkout before payment.
With a Basply account, you gain the following:
• Easily save and reuse your checkout information
• Exclusive discounts
• View and manage your orders
• Free shipping on most items
It happens to the best of us! To reset your password, go to account login and click on the link next to Lost password? saying Recover password.
From there, type in your email and you should receive an email from us within minutes if you have an account with that email address.
From that email you can click on the link, type in your new password, and log in with your email.
Yes, we're using the latest technology to make sure your payments and other private information such as passwords are secure. All payments are processed via Stripe (certified to PCI Service Provider Level 1, the best class in security for online payments), PayPal (depending on your country) or other highly secured local payment methods from the best in class payment providers.
Our website is SSL (Security Sockets Layer) secured. All data such as passwords and credit card numbers are encrypted and remain private and integral.